GarryF914
01-01-1970 02:00

Oh dear !. Well what can I say ! Took a late deal to this hotel with friends. Quite possibly the worst hotel I’ve stayed in !. Positive thoughts first. This when it was built was obviously “state of the art” in its day. Rooms clean enough with good AC (well was in my room anyway !). Good position for beach/shops/bars etc .No hot water to shower throughout my 5 day break but ok as 40 degrees heat. Shower doors never fitted in the middle and also weren’t fixed during my break. Safe in the room advisable as holidaymakers I did speak to had money and valuables taken from their room. We were on an all inclusive basis but food was so bad we ate all our meals out. No pork served at all which I thought it was for religious beliefs but no, purely down to the expense. Chips, boiled eggs and brussel sprouts for breakfast lovely ! In fact chips were served up every meal time. Wine passable but no rose. Forget tonic water they just don’t have it ! There is a refillable metal water tank for your bottles by the sister hotels swimming pool. Keep well away and stick to bottles from the local supermarket. A few holidaymakers suffered food poisoning and at least one spent a couple of days in the local hospital. Signage around the hotel was out of date and still included old TUI info who no longer go to the hotel. I will revisit this hotel within the next 2 years to see what has been improved. The family management team were lovely and I appreciate times have been hard and I’m sure they will turn this around.. .

Dreamer43297732681
01-01-1970 02:00

Mersoy BellaNOSTAR - OVERPRICED DUMP book a nice cheap hotel for a far superior experience. The worst hotel I have ever stayed in. CHECK IN. On checking in at 1am we were taken down the street to another hotel without a word of explanation, next day we returned & reception staff refused to help & told us to come back to see the manager at 8,9,10,11 & 11.30 before he actually turned up….the refused to speak to us & went to his office. Asked staff for refund which was refused, asked for printout confirmation of our booking which was refused. All requests for help refused. ROOM so basic, 2 star max. Not cleaned at all during our 5 days. Cleaners turned up to empty the bin & replace towels 1 hour before we were checking out! Bathroom door seal was hanging off so the door wouldn’t shut, toilet lid broken & hanging. Mould around the bath. FOOD is awful, severely overcooked & inedible. They serve chips at breakfast. I’m not a fussy eater & have never had an issue with any All Inclusive hotel. ADULTS ONLY, restaurant is across the road in family hotel so not adults only. There were children bombing in the pool & babies poolside & heard screaming at night so not adults only. Obviously I did not photograph the youngsters as proof but have included a photo of some baby floats & changing bag at the adults only pool. SERVICE is appalling, everything is too much trouble. I asked for an iced coffee which was refused. We asked for fresh towels & no-one came. My friend took some from a cart. Our bathroom locked itself on our last night, we asked for help at reception. A young boy came upstairs & tried the door as we had. It needed a key which he said was in the technician’s room & they would come in the morning. We asked for another room & were told no. We asked for access to a bathroom & were told the only option was the toilet in their hotel ACROSS THE ROAD. No technician came to help the next day. Thankfully my friend was able to pick the lock herself. BOOK A NICE CHEAP HOTEL, DON’T WASTE YOUR MONEY ON THIS DUMP. .

347tylas
01-01-1970 02:00

. Makes faulty towers look like paradise! Definitely not a four star - stayed in much better hotels in and around the area for a similar price. I’ll start with the worst… Large planters in the dining area were filled with cat poo! This was disgusting, as we only realised a few days into the trip. Needless to say we sat on the opposite side of the dining room the other days we ate there, which wasn’t many Horrendous food! Had pink chicken a few times , and undercooked meatballs that were, not just pink, but still raw and mince like inside , also very little selection , we stuck to salad and chips or ate out. I used to work in kitchens, I can tell you the oil, that even the chips are cooked in, was filthy Bad wifi - if you’ve already booked to come here, make sure you at least get a data package for your phone No coffee, tea or kettle in room - I think you can ask for this (after reading other reviews) but I personally believe this should be in your room on arrival for a “four star hotel” There is zero entertainment (no music around the pool, no games or pool table, and the bar closes at half ten) It’s not an adults only hotel at all! One of the two pools is adults only - but children were frequently in there anyway Alcohol was so watered down you could easily drink the vodka straight, the “cocktails” tasted like chemicals, no wine, and the juice and coffee machines were often limited to black coffee, or one type of juice (sometimes only water would come out) Broken balcony door (top opens, bottom doesn’t - accidental finger trapping inevitable) Spring sticking out of mattress, which actually cut into my fiancés back Extremely uncomfortable, old, stained, dirty mattress (with no topper,) that we had to flip ourselves after nothing was done about it when we complained about the spring sticking out The actual bed base had a massive dip in it, which made the bed even more uncomfortable, and forced my fiancé to sleep on the spare single bed, as it was too bad for his back Shower didn’t drain properly- nightmare when trying to wash your hair (had to keep turning the shower off so the water could drain) Shower head holder not attached to the wall properly - it literally fell out and landed on my head mid shower. They also knew this was broken as the shower head was on the floor of the shower when we first arrived in the room (with three previous attempts at mounting it into the wall visible) NO hot water or plug in the sink Lukewarm/cold shower water nearly every shower (even when fully turned onto the hot side) OR it would fluctuate between boiling hot and ice cold the whole duration of the shower Room wasn’t properly clean on arrival (dirty mirrors and a toilet that has never seen a drop of bleach). The toilets at the pool were also a cocktail of bacteria, filth, and wee. TV in room was laughable - one English channel (to be expected) but on a TV from the 90’s We struggled finding anyone to actually complain too, there was never anyone on reception. When we did eventually bump into a member of staff, we complained about the bed/mattress and shower on the first day and NOTHING was done about it, they didn’t seem interested in what we were saying at all, made a quick note on his phone and hurried off. When we checked out the man on reception bluntly said “give me your key card” and snarled. Didn’t wish us a goodbye, ask us about our stay … nothing. I was also “hit on” by a male member of staff, which is not only extremely inappropriate, but also very rude and disrespectful, as it was obvious I was there with my fiancé. To add insult to injury , every time we mentioned where we were staying to any of the locals, they laughed and told us what they thought about the hotel - based off what other tourists had told them about their stay (which is too rude to write on a review sadly).. .

601janer
01-01-1970 02:00

Perhaps the worst hotel in Turkey. This was a disappointing experience as I love Turkey and have been to this area 7 times staying in hotels ranging from 3 - 5 star. We booked last minute and did read some reviews, and as all usually have some negative reviews, we gave the Mersoy Bellavista the benefit of the doubt….but seriously wish we had gone with one of our other choices. Brace yourselves as it’s a long one… We arrived in the early hours and were booked in at reception, they seemed friendly enough, but at no point were we told there was a problem. We weren’t given any keys, but one of the staff showed us where the pool was and reception and proceeded to take us down a side street - to what I thought was the adults only building. We passed that building and carried on down the road where we ended up at the 3 star budget hotel Oylum garden. The lovely lady there told us that we could stay there as the Mersoy had no rooms and we could sort out in the morning. The following morning we headed to the Mersoy to get into the room we had booked, reception said there were no rooms and we tried to sort this out. They said they couldn’t help and to come back at 10 when the manager came in, then at 10 it was 10.30. To cut a long story short, after trying for hours, along with 5 other unhappy bookings. It was very frustrating as they just kept lying to us and giving us no resolve, until eventually we got a key. No apology, no direction of where the room was, no information at all. By this point I was almost distraught at the thought of being in Turkey with no accommodation as they would also not give us a refund. We were among 5 other bookings that experienced this on our first day so it wasn’t just a mix up or a 1 off and had it dealt with in another way it might have made our experience slightly better. Our room was very run down, it was clean, when we arrived and the air con worked (sometimes). It was just somewhere to get ready so I don’t get too hung up on room decor but certainly wasn’t reflective of a 4 star hotel. We were there for 5 days and I had to ask for clean towels on day 2, the room didn’t get cleaned the whole time we were there. The food was actually awful. We booked all inclusive and did try to eat there. Breakfast probably had the best selection. Lunch and dinner were awful for the most part, although there was always salad and water melon. I had a decent lunch on the last day. We ate out 4 of the 5 nights after queuing outside on night 1 for what I could only describe as ‘Slop’. The pool area was ok in the adults only area and we always managed to get a seat or sun-bed at some point. It’s a shame, as the hotel looks like it had the potential to be really good back in the day. Everyone we spoke to around the pool (over 20 people…I think we bonded over our displeasure of the hotel) felt that the hotel was no where near a 4 star or even a 3. There were no snacks between meal times or ice cream like other places I have stayed in Turkey. The whole place seems run down and dated, the pictures are old on the Love holidays website. I have since looked at some of the good reviews and I’m dubious of their authenticity - most are from reviewers with one review and only just joined, so I’m delighted if they had a good experience but if you’re looking at this and reading of this 4 star sophisticated hotel with culinary delights then you will be disappointed. We actually chose this and paid a bit more because of what we thought it had to offer but in reality it was the worst hotel I have ever experienced. Even locals around the hotel and Brit ex pats said they have heard it’s awful. I hope they take these comments and improve the place for their sake. My friend and I made the best of our break but we’re happy to go home to be honest.. .

C613IIlaurap
01-01-1970 02:00

Awful DONT BOOK. Had a long weekend at mersoy bellavista never have I experienced what I have when arriving there we arrived late evening and was stood at the reception as they had no available rooms even though I booked months prior to visiting to be placed in another hotel and told to walk back and forth from the hotel to use bellavista amenities ie food drinks & pool staff didn’t care in the slightest they were not helpful infact told me if I’m not happy I can sit and wait for the manager to arrive at 8 in the morning to sort this they refused to even acknowledge the problem and just said they cannot help. The manager arrived there at 10:45 asked what the problem was then walked off and refused to come out of the office we was not the only people with this problem the whole lobby had guests with the exact same problem to top it off food was discusting and unedable don’t book absolute rip off!!!!!. .

839garethf
01-01-1970 02:00

. Rooms are very run down and in need of alot of maintenance. Food is typical turkish, so chicken, chips, pasta, salads, watermelon for dessert!. Drinks are very basic, weak beer they offer 2 cocktails both are just weak vodka. Pool is fine, but again needs some attention. staff are friendly enough. I would pay the extra and stay somewhere else. Icemeler eating out and drinking is expensive. 8 quid for a run and coke, local beers are like water. All imported drinks are expensive.. .

Tour40491166861
01-01-1970 02:00

. The hotel was very great the staff were friendly, the food could’ve been better but it was still decent so one star down for the food. Supervisor (Hamdi) was very organised. Room was clean with air con had a great view with balcony. Location is great only 5 minutes away from beach all the supermarkets, bars and restaurants were close by aswell.. .

SharonTB73
01-01-1970 02:00

DO NOT WASTE YOUR MONEY!!. Apologies for the long post....Just back from a week at Mersoy Bellavista, can honestly say it was the worst hotel we have ever stayed in. Most definitely not a 4 star Hotel, would argue with a 2 star!! Changed room 3 times, 1st room the aircon didn't work, sink & toilet leaked and the room was filthy. We arrived late at night, it looked like someone had been sleeping in the room as the bed covers were pulled back, rubbish on the floor. which hadn't been cleaned, it was disgusting. Eventually got room changed after 2 nights but the second room didn't have a balcony and overlooked the street and we had paid extra for a balcony & pool view. Back to Manager again, who said he had no rooms available until tomorrow and to come back again at 10am. When we arrived at 10am the next morning, there was a whole queue of people waiting to speak to him. When we got to speak to him he was very stressed and got quite shirty, I pointed out that by this stage we had been there for 3 nights in rooms that were inadequate and not what we had paid for. Moved to another room which still wasn't what we paid for as overlooked the street still and only had a view of the pool across the road but by this stage we decided to just let it go as it was starting to impact our holiday and we hadn't unpacked after being there for half our holiday. That was a mistake, as the room was opposite the cleaning cupboard and lift so every morning the cleaning staff would be making a racket, chatting and laughing and every time the lift was called it made a clicking noise and the worst thing was the person staying in the room next to us wasn't very stable to put it politely. She would come back in the early hours and make so much noise, shouting, swearing, playing music all night and talking on the phone all night. The second night she didn't sleep at all, was coming and going all through the night, up and down in the lift constantly, which was constantly clicking every time it arrived, then when she'd try to get in the room she'd set some alarm off. We didn't sleep for 2 nights. The manager had lots of complaints about her. Our last night she'd obviously been warned to be quiet as she only made a little noise when coming back. We paid for all inclusive but I had 1 breakfast of toast, mt husband had 1 breakfast and 1 lunch. Food was horrible, very limited and nothing labelled, not good for a vegetarian like myself. The pool area stunk of sewage, we couldn't sit round by the pool so went to the beach everyday and ate at the lovely restaurants outside of the Hotel for lunch and dinner. We paid for all inclusive and unfortunately did not benefit from that at all. It ended up costing us at least another £1000 to eat and drink outside of this awful hotel. Icmeler is a beautiful place and we will definitely be back but it most definitely will not be at Mersoy Bellavista. .

donnaaJ3511CY
01-01-1970 02:00

Great location but no so good hotel. Great location walking distance to beach shops and restaurants on your doorstep. Hotel not so good put in wrong area of hotel we were adult only put in family area . The hotel did move us twice without any trouble but be aware some people we spoke to were charged extra to be moved do to pay if you booked adult only . Food not to good not a great choice I am not a fussy eater but did go out to eat most days . There are no snacks just breakfast lunch and dinner. No entertainment and bar shuts a 10 . Rooms were comfortable but not cleaned the whole week we were there beds were made and clean towels daily though .Staff not very cheerful. Management not approachable very rude and no people skills . Hotel could be a great hotel if it had some tlc and maybe better staff . Holiday itself but great we did go to the beach most days and it was lovely. You just have to make the most of it .. .

P1179MNconnors
01-01-1970 02:00

Good hotel amazing staff. It is close to beach, location is good, staff is amazing, room is very clean and hamdi,sukru go above and beyond to help and very friendly, also lots of respect, food is not very good but it’s ok, thank you guys, I will return in future. .